App freezing?
Close and reopen Due, then check for an app update. If it keeps happening, tell us your device model and what you were doing.
A LITTLE HELP, WHEN YOU NEED IT
We’re here
for you.
Questions, little hiccups, or something you’d like to share. Let’s get you the support you need.
Using the appTracking, modes, and remindersYour privacyYour information and choicesTalk to usA little help from the Due team
GOOD QUESTIONS. CLEAR ANSWERS.
A helpful
place to start.
A few things you might be wondering about your everyday companion.
Is Due free to download?
Due’s Android listing offers a free download. Doctor consultations are paid separately. For current feature access and any other charges, check the app or ask our support team before you start.
How much does a consultation cost?
The fee depends on the doctor. Choose a doctor and an available appointment in the app to see the consultation fee before confirming payment.
Can I use Due in my country?
Open the Google Play listing on your device to check download availability in your region. Availability of the app and access to a doctor can differ. Contact support with your country if you need help checking consultation access.
When can I speak to a doctor?
Ask a Doc shows the doctors and appointment slots currently available in the app. Choose a slot that works for you; immediate appointments are not guaranteed. For urgent medical help, contact local emergency services.
Where can I get Due for iPhone?
Contact the Due team for the current iPhone download options. We’ll help you find the right app and check availability for your device.
How do I track my period?
Open the app and tap the calendar icon. Select your period dates, then add flow intensity and symptoms for each day.
How do I switch to pregnancy mode?
Open the mode selector in the app and choose “Track Pregnancy”. Follow the setup questions to start your weekly pregnancy journey.
How should I use my cycle predictions?
Predictions are estimates based on your tracking history and can change from cycle to cycle. Logging consistently gives Due more context about your patterns. Predictions cannot confirm ovulation and should not be used as contraception.
Where can I learn about my data and privacy?
Our privacy policy explains what information Due collects, how it is used, and how to request access, corrections, or deletion.
How do I enable notifications?
Open notification settings in Due and choose the reminders you want. Also check that notifications for Due are allowed in your phone’s settings.
LET’S GET YOU BACK ON TRACK
The little fixes.
A few simple things to try when the app isn’t behaving as expected.
Something isn’t syncing?
Check your internet connection and make sure you’re signed in to the correct Due account.
Missing a reminder?
Check your notification preferences in both the Due app and your phone’s settings.
A REAL CONVERSATION STARTS HERE
Still need a hand?
Tell us what’s happening, and we’ll help you find the next step.
Please include your device model and app version.